Managing the LUI Che Woo Prize award cycle with a custom CRM

The LUI Che Woo Prize team needed to coordinate a complex award process, from nomination invitations to submissions and administration. The workflow involved more than a thousand invitations and hundreds of submissions each year.

Information arrived both online and offline, creating a need for a central system that could organise records and support the team throughout the award cycle.

As the technology partner, we designed and built a custom CRM, an online nomination platform and an administrative interface for handling offline submissions.

The nomination experience prioritised clear navigation and ease of use for people with varying levels of digital confidence. Our scope included UI/UX design, development, deployment and maintenance, with updates as the award process evolved.

The system was completed and launched in three months. It brought nomination data and administration into a shared platform, supporting both online submissions and records entered by the award team.

The team used the system across five years of award operations, with progressive updates to accommodate changing requirements.